Responsible Gaming
Our Commitment to Safe Gaming
At CTC Tea Gardens, we are committed to promoting responsible gaming practices. Pokies and online gaming should be enjoyed as entertainment only – never as a way to earn money or solve financial problems. We encourage all players to gamble within their means and to seek help if gaming becomes a concern.
Age Verification
All players must be at least 18 years of age (or the legal minimum age in your Australian state or territory) to access our services. We take age verification seriously and reserve the right to request proof of age at any time. If you are under the legal age, please do not use our platform.
Warning Signs of Problem Gambling
Problem gambling can develop gradually. Please be aware of these warning signs:
- Chasing Losses: Trying to win back money you've lost by gambling more
- Hiding Gambling: Keeping your gambling activity secret from family or friends
- Loss of Control: Unable to stop or limit your gambling sessions
- Neglecting Responsibilities: Missing work, school, or family commitments due to gambling
- Borrowing Money: Taking loans or using credit to fund gambling
- Mood Changes: Becoming anxious, irritable, or depressed when not gambling
- Escalating Stakes: Needing to gamble with larger amounts to feel the same excitement
- Failed Attempts to Quit: Repeatedly trying and failing to reduce gambling
- Financial Difficulties: Struggling to pay bills or manage finances due to gambling losses
Self-Help Tools
We provide several tools to help you maintain control of your gaming:
- Deposit Limits: Set a maximum amount you can deposit within a specified timeframe (daily, weekly, or monthly)
- Loss Limits: Establish a maximum loss threshold to protect your bankroll
- Reality Checks: Receive reminders of how long you've been playing and how much you've wagered
- Time Limits: Set session duration limits to prevent extended play
- Self-Exclusion: Voluntarily exclude yourself from your account for a period you choose
To access these tools, log into your account or contact our customer support team.
Support Organizations in Australia
If you or someone you know is struggling with problem gambling, help is available:
-
Gambling Help Online
Website: www.gamblinghelponline.org.au
Free, confidential counselling and support for problem gambling in Australia -
Gamblers Anonymous Australia
Support groups and peer assistance across Australian states -
National Gambling Helpline
1800 858 858 (free call)
Available for Australians seeking immediate support
International Support Resources
If you are accessing our services from outside Australia:
- United Kingdom: GamCare | GamStop
- Canada: Responsible Gambling Council
- United States: National Council on Problem Gambling
If You Need Help
Seeking help is a sign of strength, not weakness. If you believe you have a problem with gambling, please reach out to one of the support organizations listed above. They offer free, confidential assistance and can provide strategies to help you regain control.
Remember: gambling should only ever be entertainment. If it's causing harm to your finances, relationships, or wellbeing, please seek support today.